SYMPTOMS

You enter your license information (name and license key) but receive the following error:

Invalid User Name or Key Specified. Please double-check your entries.

CAUSE

This behavior can occur for any of the following reasons:

• You did not enter your name or license key correctly
• Your license information is not valid

RESOLUTION

• Use copy and paste to enter your license information
• If you copied and pasted both your name and your key and they are still refused as invalid, please contact support.